Terms of Use

Welcome to Global Trade Connect ("GTC", "we", "our", or "us"). These Terms of Use ("Terms") constitute a legally binding agreement between you and Global Trade Connect governing your access to and use of our website, event registration platform, delegate services, and all related services (collectively, the "Services").

By accessing our website, registering for an event, purchasing a delegate pass, or otherwise using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using our Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, please do not access or use our Services. We reserve the right to update these Terms at any time, and your continued use of our Services following any such update constitutes your acceptance of the revised Terms.

Global Trade Connect is an international trade conference platform that facilitates business connections between trade delegates, government officials, exhibitors, sponsors, and industry professionals from across Africa, Asia, the Americas, Europe, and the Middle East.

Our Services include, but are not limited to:

Event Organisation & Management: We organise and manage the GTC World Trade Summit series, including flagship events in Dubai (2026), Nairobi (2027), and Singapore (2028), as well as a curated directory of international trade conferences across multiple sectors.

Delegate Registration: We provide an online registration portal enabling individuals and organisations to register as trade delegates, government officials, exhibitors, media representatives, speakers, sponsors, or observers.

Delegate Pass Sales: We facilitate the purchase of delegate passes (Standard and Premium tiers) for our flagship events, processed securely through our payment partner, Stripe.

Invitation Letters & Visa Assistance: For registered delegates, we provide official invitation letters to support visa applications to host countries. This service is provided as a courtesy and does not guarantee visa approval, which remains at the sole discretion of the relevant immigration authorities.

Accommodation Booking: We facilitate accommodation enquiries and reservations at partner hotels for event delegates.

B2B Matchmaking: We provide tools and facilitated sessions to connect delegates with compatible business partners, subject to delegate consent and participation.

Conference Directory: We maintain a curated directory of international trade conferences across multiple sectors and regions for informational purposes.

Eligibility: Our Services are intended for business professionals aged 18 years or older. By registering, you represent that you meet this eligibility requirement and that all information you provide is accurate, current, and complete.

Account Security: You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You agree to notify us immediately at [email protected] if you suspect any unauthorised use of your account.

Accurate Information: You agree to provide truthful, accurate, and complete information during registration and to update your information promptly if it changes. Providing false or misleading information may result in the cancellation of your registration without refund.

Professional Conduct: You agree to conduct yourself professionally and respectfully in all interactions with GTC staff, fellow delegates, exhibitors, and other participants — both online and at our events. We reserve the right to remove any participant whose conduct is deemed disruptive, offensive, or contrary to the spirit of international trade cooperation.

Prohibited Uses: You agree not to use our Services for any unlawful purpose, to transmit spam or unsolicited communications, to impersonate any person or organisation, to engage in any activity that could harm our platform or other users, or to attempt to gain unauthorised access to any part of our Services.

Delegate Pass Purchases: All delegate pass purchases are processed in United States Dollars (USD) through our secure payment partner, Stripe. By completing a purchase, you authorise GTC to charge the applicable fees to your designated payment method.

Pricing: Prices displayed on our website are inclusive of all applicable service fees unless otherwise stated. Prices are subject to change without notice prior to purchase. Once a purchase is confirmed, the price is fixed.

Cancellation by Delegate: - Cancellations made more than 90 days before the event date are eligible for a full refund, less a 10% administrative fee. - Cancellations made between 30 and 90 days before the event date are eligible for a 50% refund. - Cancellations made less than 30 days before the event date are non-refundable. - All cancellation requests must be submitted in writing to [email protected].

Pass Transfers: Delegate passes may be transferred to another individual within the same organisation at no charge, provided the transfer is requested at least 14 days before the event. Transfers to individuals outside the original organisation may be subject to an administrative fee.

Event Cancellation or Postponement by GTC: In the unlikely event that GTC cancels or postpones an event due to circumstances beyond our reasonable control (including but not limited to natural disasters, pandemics, government restrictions, or force majeure events), we will offer affected delegates the choice of a full refund, a credit toward a future event, or transfer to an alternative event date. GTC shall not be liable for any additional costs incurred by delegates, including travel, accommodation, or visa costs, in the event of cancellation or postponement.

Chargebacks: If you initiate a chargeback with your payment provider without first contacting us to resolve the issue, we reserve the right to suspend your access to our Services pending resolution.

Nature of Service: GTC provides official invitation letters to registered delegates to support visa applications to host countries (UAE, Kenya, Singapore). This service is provided as a courtesy to facilitate delegate attendance and does not constitute legal advice or immigration assistance.

No Guarantee of Visa Approval: The issuance of an invitation letter by GTC does not guarantee visa approval. Visa decisions are made exclusively by the relevant immigration authorities of the host country and are subject to each country's immigration laws and policies. GTC accepts no responsibility for visa refusals or delays.

Delegate Responsibility: It is the sole responsibility of each delegate to ensure they hold a valid passport, obtain the necessary visas, and comply with all entry requirements for the host country. We strongly recommend that delegates begin the visa application process well in advance of the event date.

Accuracy of Information: Invitation letters are issued based on the information provided during registration. You are responsible for ensuring that all information provided is accurate. GTC accepts no liability for invitation letters issued on the basis of inaccurate information provided by the delegate.

Withdrawal of Invitation: GTC reserves the right to withdraw an invitation letter if a delegate's registration is cancelled, if the delegate is found to have provided false information, or if the delegate's conduct is deemed contrary to the values and objectives of GTC.

GTC Content: All content on our website and in our event materials — including text, graphics, logos, photographs, videos, data compilations, and software — is the property of Global Trade Connect or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

Limited Licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use our website and Services for your personal, non-commercial purposes in connection with attending or participating in our events. This licence does not include the right to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any GTC content without our prior written consent.

Your Content: By submitting content to our platform (including profile information, business descriptions, or communications), you grant GTC a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display such content in connection with delivering our Services and promoting our events. You represent that you own or have the necessary rights to grant this licence.

Event Photography & Recording: GTC events may be photographed and recorded for promotional and archival purposes. By attending our events, you consent to being photographed or recorded and to GTC using such materials in connection with promoting future events. If you have concerns about this, please notify us in writing before the event.

Trademarks: "Global Trade Connect", "GTC", and associated logos are trademarks of Global Trade Connect. You may not use these marks without our prior written consent.

Services Provided "As Is": Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

No Guarantee of Business Outcomes: GTC facilitates connections between trade professionals but does not guarantee any specific business outcomes, partnerships, contracts, or commercial results from participation in our events or use of our B2B matchmaking services. All business decisions and transactions are made at the sole discretion and risk of the parties involved.

Limitation of Liability: To the maximum extent permitted by applicable law, GTC and its officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to loss of profits, loss of data, loss of business opportunities, or personal injury.

Cap on Liability: In no event shall GTC's total liability to you for all claims arising from your use of our Services exceed the amount you paid to GTC in the twelve (12) months preceding the claim.

Third-Party Services: Our website may contain links to third-party websites or services. GTC is not responsible for the content, privacy practices, or terms of any third-party services and encourages you to review their terms and policies independently.

Force Majeure: GTC shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, civil unrest, or infrastructure failures.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Province of New Brunswick, Canada, without regard to its conflict of law provisions.

Dispute Resolution: We are committed to resolving disputes fairly and efficiently. If you have a concern or complaint, we encourage you to contact us first at [email protected] so that we may attempt to resolve the matter informally.

Mediation: If informal resolution is unsuccessful, the parties agree to attempt resolution through good-faith mediation before initiating formal legal proceedings.

Jurisdiction: If mediation is unsuccessful, any legal proceedings shall be subject to the exclusive jurisdiction of the courts of the Province of New Brunswick, Canada, unless otherwise required by applicable consumer protection laws in your jurisdiction.

International Delegates: We recognise that delegates from different jurisdictions may have rights under their local consumer protection laws that cannot be waived by contract. Nothing in these Terms is intended to limit any rights you may have under mandatory provisions of applicable law in your home jurisdiction.

Entire Agreement: These Terms, together with our Privacy Policy and any event-specific terms communicated to you at registration, constitute the entire agreement between you and GTC regarding your use of our Services and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. GTC may assign its rights and obligations under these Terms without restriction.

Notices: All legal notices to GTC should be sent in writing to: Global Trade Connect, 1140 Prospect Street, Fredericton, New Brunswick, E3B 3C1, Canada, or by email to [email protected].

Language: These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

If you have any questions about these Terms of Use, please contact us:

Global Trade Connect — Legal Department Email: [email protected] Telephone: +1 (506) 555-0190 Postal Address: 1140 Prospect Street, Fredericton, New Brunswick, E3B 3C1, Canada

For booking and registration enquiries: [email protected] For general enquiries: [email protected] For privacy and data protection: [email protected]

We aim to respond to all enquiries within 5 business days.